Customer Care & Service Terms

Refund Policy

Please review our free-trial recommendation, activation conditions, technical-support commitment and package-transfer terms before purchasing.

Try the Service Before Purchasing

We encourage every customer to use our free IPTV trial before placing an order. The trial lets you evaluate the server, channel selection, streaming quality and compatibility with your device and internet connection.

Activation Terms

Once an order is processed, activation details are sent through WhatsApp. Activation may require registration of your device or MAC address and the use of server credits.

Important: Make sure the device information you provide is accurate before activation begins.

Activation and Technical Assistance

We provide activation guidance and technical support before and after your subscription begins. When a technical issue occurs, our support team will work with you to identify the cause and help the service run correctly on a supported device.

Subscription Recommendations

Customers who are new to the service should begin with a one-month subscription. This provides additional time to confirm that the service meets their needs before purchasing a longer-term plan.

Package Transfers

For subscriptions longer than three months, a transfer to another available package may be considered, subject to technical compatibility and account conditions.

Customer Responsibilities

  • Use the free trial to confirm compatibility before ordering.
  • Send accurate device and activation information to avoid setup delays.
  • Contact support promptly when assistance is required.
  • Start with a one-month plan when evaluating the service for the first time.

Need Setup Help?

For installation questions, activation assistance or technical concerns, contact our support team on WhatsApp. We will provide guidance for a smooth setup experience.

Last updated: 2026

Have Questions?

Our support team is available to assist with trials, activation and technical support.